Returns & Refunds Policy

Effective Date: 7 days

At Hayak Tech, we strive to provide the highest quality digital marketing and IT services to our clients. However, we understand that there may be circumstances where you are not fully satisfied with the services provided. This policy outlines the terms and conditions for returns and refunds.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• If the service was not delivered as agreed upon in the signed contract or service agreement.

• If the service was not initiated or no work has been performed after payment.

• If there is a technical issue or error caused by our team that cannot be resolved within a reasonable timeframe.

Refunds will not be provided in the following cases:

• If the service has been fully delivered as per the agreed scope of work.

• If dissatisfaction arises due to subjective preferences after the service has been completed,.

• If delays or issues occur due to the client’s failure to provide necessary information, approvals, or access required to perform the service.

2. Refund Request Process

To request a refund, please follow these steps:

1. Submit a written request to info@hayakdigital.com within 7 days of the issue arising.

2. Include the following details in your request:

   • Your name and contact information.

   • Invoice number or payment receipt.

   • A detailed explanation of the issue and why you are requesting a refund.

3. Our team will review your request and respond within [5 business days].

3. Refund Approval

• If your refund request is approved, the refund will be processed within [10 business days].

• Refunds will be issued using the original payment method unless otherwise agreed upon.

4. Non-Refundable Services

The following services are non-refundable:

• Custom software development or IT solutions once the project has been initiated.

• Digital marketing campaigns (e.g., Google Ads, Facebook Ads) where funds have already been spent on advertising platforms.

• Subscription-based services or retainers after the billing period has started.

• Any services where the deliverables have been provided as per the agreed scope of work.

5. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter to [insert contact information, e.g., a manager or legal department]. We are committed to resolving disputes amicably and fairly.

6. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be communicated to clients and will take effect immediately upon posting on our website.

If you have any questions or concerns about this policy, please contact us at:

Email: [info@hayakdigital.com]
Phone: [+971555808490]
Address: [baniyas - Abu Dhabi]